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Health Bank One

Product Manager
Project Overview

For my Applied Experience Design capstone at UT Dallas, my team partnered with Health Bank One to redesign their medical-records app, aiming to create a more holistic health experience that boosts engagement and long-term retention.

My Contributions

I coordinated our team’s workflow from discovery through delivery, structuring our Agile process into 2-week Jira-tracked sprints. I wrote our interview guide, conducted early research and interviews, and completed the trend analysis that shaped our direction. I defined the project vision, goals, and success metrics, and created wireframes, user journeys, and early features.

Mockups (2).png
CASE STUDY

What if managing your health felt like second nature, and not a second job?

When I took on the Health Bank One redesign for AllClear ID, I saw an opportunity to rethink how users manage their medical records. I spent time aligning with Health Bank One’s goals while exploring how the app stores health information securely and provides an AI-driven Care Guide. I focused on uncovering insights that could guide thoughtful design solutions and improve user engagement and retention.

Managing health can be overwhelming, and users need a solution that simplifies the process. Our research shows users want an app that tracks key metrics, connects to portals, provides reminders, guides procedures, and stores family medical history in one place → leading to a holistic health experience.

Discovery

During our target demographic research phase, my class surveyed 70 women to gain insights. I conducted a follow-up interview with one participant to dive deeper into her experience. We found that many felt frustrated managing multiple health apps (i.e. fragmented information across healthcare providers). These insights revealed key opportunities to design a more integrated, intuitive, and user-centered health experience.

Research Synthesis

Despite major physical and mental health changes, women in midlife often lack tools tailored to their needs. Juggling work, caregiving, and health challenges, they need apps that are intuitive, supportive, and built around their lifestyle—not the other way around. Thoughtful design, secure data practices, and gentle features like reminders and symptom tracking encourage regular use and long-term engagement.

Key Insights

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  • Midlife women are underserved in digital health
  • Self-care must be flexible, realistic, & empowering
  • Trust, usability, & encouragement drive engagement

Empathy → Impact

While researching routine screenings, I noticed many people avoid them because they don't know what to expect. This inspired the Health Walkthroughs feature, guiding users step by step to reduce anxiety and build trust. Although the app focuses on 40-65 year-old women, this solution could benefit a much broader audience.

Designed Solution

During our ideation phase, I was responsible for creating the wireframes for the Key Health Metrics Tracker—a feature that encourages users to stay involved in their daily wellness. Alongside features like calendar and portal integration and a family health history tree, our goal was to make the app not just informative, but something people would actually want to use every day.

While designing the health metrics tracker, I focused on including only the most essential and frequently tracked data to keep the app streamlined. Based on survey responses, vitals and basic symptoms were the most common. This feature helps users log what they’re experiencing so Health Bank One’s AI can analyze patterns, support their care, and prepare them for doctor visits.

View the presentation [here] & Explore the Figma prototype [here] or below.

Outcomes

✨ Project Management & Team Coordination

  • Organized a cross-functional team using two-week agile sprints, keeping tasks on track and adaptable to shifting priorities.

  • Created a project roadmap to coordinate research, design, and development, improving clarity and handoffs.

🛠️ Tools & Process

  • Leveraged Jira to track tasks and progress efficiently.

  • Designed and iterated wireframes and prototypes in Figma, enabling quick feedback and iteration cycles.

💡Skills & Learning

  • Developed the ability to wear multiple hats as a product manager, balancing research, design, and coordination.

  • Improved communication of research insights to the design and development teams, creating a more cohesive workflow.

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